ActorsLink Customer Privacy Notice

Registered name: Exposure Web Design Ltd

We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

What Information We Collect, Use, and Why

To provide services and goods, including delivery:

• Names and contact details
• Purchase or account history
• Payment transaction records (payment card details are processed securely by our payment processor and not stored by us)
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
• Information relating to compliments or complaints

For service updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Website and app user journey information

For dealing with queries, complaints or claims:

• Names and contact details
• Payment transaction records
• Account information
• Purchase or service history
• Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

For providing services and goods:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For service updates or marketing purposes:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

For dealing with queries, complaints or claims:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where We Get Personal Information From

Directly from you

Third-Party Services and International Transfers

We use trusted third-party services to provide our platform. This includes services that may process your data outside the UK:

Important: We do not directly store or process payment card details. All payment processing is handled securely by Clerk in accordance with industry standards (PCI DSS compliance).

When your data is transferred outside the UK, we ensure appropriate safeguards are in place through:

• Service providers who comply with recognised data protection frameworks
• Contractual protections requiring adequate data security measures
• Regular review of third-party security and privacy practices

You have the right to request information about the safeguards we use for international transfers by contacting us at privacy@actors.link.

How Long We Keep Information

We keep your personal information for different periods depending on the type of information and why we have it:

You can request deletion of your data at any time by contacting us at privacy@actors.link, subject to any legal obligations we may have to retain certain information.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.